Payment Policy

Last Updated: October 28, 2025

At Payzenith, we are committed to providing a secure, efficient, and user-friendly payment experience for all our customers.

Accepted Payment Methods

We accept the following payment options:

Credit/Debit Cards:

American Express
Discover
JCB
MasterCard
Visa

Digital Wallets:

Apple Pay
PayPal
Google Pay
Amazon Pay
iDeal
Klarna
MobilePay
MB WAY
TWINT
Lydia
girocard
Bancontact
BLIK
Multibanco
Sofort

Payment Security

Your financial information is protected using advanced encryption technology. All transactions are secured with 128-bit SSL encryption to ensure your data remains private and safe.

We never store your complete credit card information on our servers. All payment processing is handled by trusted, PCI-DSS compliant payment gateways.

Payment Processing

Once you place an order, we will process and verify your payment to ensure a smooth checkout experience. This helps us confirm the availability of funds and prevent potential fraud.

Processing Time:

Most payments are processed instantly
Some payment methods may require additional verification, which can take 1-2 business days
You will be notified immediately if any additional steps are required

Payment Confirmation

Upon successful payment, you will receive a confirmation email summarizing your order details, including:

Order number
Items purchased
Total amount charged
Shipping address
Estimated delivery date

If, for any reason, your payment fails, the system will notify you immediately and prompt you to retry the transaction.

Currency

All prices displayed on our website are shown in U.S. Dollars (USD). For your convenience, we also accept payments in:

Euros (EUR)
British Pounds (GBP)
Canadian Dollars (CAD)
Australian Dollars (AUD)
And other major currencies

Currency Conversion:

Exchange rates are determined by your payment provider or bank
A small currency conversion fee may apply depending on your payment method
We recommend checking with your payment provider for the most accurate conversion details

Regardless of the currency used, you’ll always see a clear breakdown of costs before confirming your order.

Authorization Holds

When you place an order, your payment method may be temporarily authorized for the order amount. This is a standard security measure to ensure funds are available.

For successful orders, the authorization converts to a charge when your order ships
If an order is cancelled, the authorization will be released within 3-7 business days (depending on your bank)

Failed Payments

If your payment is declined, possible reasons include:

Insufficient funds
Incorrect card details
Card expired or blocked
Bank security restrictions
Payment gateway technical issues

What to do:

Verify your payment information is correct
Contact your bank or card issuer to ensure the transaction is authorized
Try an alternative payment method
Contact our support team if issues persist

Refund Policy

If you are not satisfied with your purchase or have received a defective item, please contact us within 30 days of receiving your order. We offer hassle-free returns and refunds for eligible items.

Refund Processing:

Refunds are processed within 5-7 business days after approval
The refund will be credited to your original payment method
Depending on your bank, it may take an additional 3-10 business days for the refund to appear in your account

For more details, please refer to our Return & Refund Policy.

Pricing and Taxes

All prices are subject to change without prior notice
Applicable sales tax will be calculated and added at checkout based on your shipping address
Final prices, including all taxes and fees, will be displayed before you confirm your order

Payment Disputes

If you notice an unauthorized charge or discrepancy in your payment, please contact us immediately. We will investigate the issue and work with you to resolve it promptly.

Chargeback Policy:

We encourage you to contact us directly before initiating a chargeback with your bank
Chargebacks may delay the resolution process and could affect future orders
We maintain detailed transaction records to assist with dispute resolution

Payment Issues

If you encounter any issues during the payment process, please contact our customer support team immediately:

📧 Email: [email protected]
📞 Phone: (413) 997-8621

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: 10:00 AM – 4:00 PM EST

Our team is ready to assist you and resolve any concerns as quickly as possible.

Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.