Privacy Policy

Last Updated: October 28, 2025

At Payzenith, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make purchases on our website.

We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the Data Protection Act 2018 in the United Kingdom, and the California Consumer Privacy Act (CCPA) in the United States.

By using our services, you agree to the terms outlined in this policy. If you are located in the EU or UK, your personal data is protected under GDPR, and you have specific rights as detailed below.

1. Information We Collect

We may collect personal information from you through various interactions, including:

Visiting and using our website
Placing an order
Creating an online account
Submitting inquiries or requests
Subscribing to newsletters or marketing communications

2. Types of Personal Information Collected

The personal data we collect includes:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party gateways)
Order history
IP address, browser type, and device information (for security and analytics)
Account credentials (username and password)

We only collect data that is necessary for the purposes described in this policy.

3. Lawful Basis for Processing (GDPR Requirement)

Under GDPR, we must have a valid legal basis to process your personal data. Our processing is based on the following grounds:

Purpose	Legal Basis
Fulfilling your order	Contractual necessity
Providing customer support	Legitimate interest
Sending service-related notifications	Legitimate interest
Marketing (with consent)	Consent (opt-in)
Fraud prevention and security	Legitimate interest and legal obligation
Compliance with tax and accounting laws	Legal obligation

You may withdraw your consent at any time (e.g., unsubscribe from emails). Withdrawal does not affect the lawfulness of prior processing.

4. How We Use Your Data

We use your personal information to:

Process and fulfill customer orders
Deliver products and services
Communicate with you about your account, orders, or inquiries
Improve website functionality and user experience
Send promotional offers (only if you’ve opted in)
Prevent fraud and enhance security
Comply with legal and regulatory requirements

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

We use:

Essential cookies: For site functionality (e.g., shopping cart, login)
Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: Only with your prior consent (e.g., Facebook Pixel, Google Ads)

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

For more details, please see our Cookie Policy.

6. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. However, we may share limited data with trusted partners for specific purposes:

Payment processors (e.g., PayPal, Stripe): To complete transactions
Shipping carriers (e.g., UPS, DHL, FedEx): To deliver your order
Customer support tools (e.g., Zendesk, Intercom): To respond to inquiries
Marketing platforms (e.g., Mailchimp): Only if you’ve subscribed
Spam detection services (e.g., Akismet): To prevent abuse

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States.

When transferring data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
Compliance with EU-U.S. Data Privacy Framework (where applicable)

You may request a copy of these safeguards by contacting us.

7. Data Retention

We retain your personal data only for as long as necessary:

Order data: Retained for 7 years for tax and accounting compliance
User accounts: Until you delete your account or request deletion
Comments: Retained indefinitely to detect and prevent spam
Marketing consent: Until you unsubscribe or withdraw consent

After retention periods, data is securely deleted or anonymized.

8. Your Rights Under GDPR and CCPA

If you are located in the EU, UK, or California, you have the following rights:

Right	Description
Right of Access	Request a copy of your personal data
Right to Rectification	Correct inaccurate or incomplete data
Right to Erasure	Request deletion of your data (subject to exceptions)
Right to Restrict Processing	Limit how we use your data in certain cases
Right to Data Portability	Receive your data in a structured, machine-readable format
Right to Object	Object to processing based on legitimate interests
Right to Withdraw Consent	Opt out of marketing or data sharing

To exercise any of these rights, please contact us using the details below.

9. Security

We protect your personal and financial information using industry-standard security measures, including:

128-bit SSL encryption for all data transmissions
Secure servers with restricted access
Regular security audits and vulnerability testing

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the data promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 Email: [email protected]

📞 Phone: (413) 997-8621

📍 Business Address:
136 Farnsworth Street
Springfield, MA 01014
United States

13. Data Protection Officer (DPO)

For users in the EU or UK, our Data Protection Officer is responsible for overseeing data protection compliance. If you believe your privacy rights have been violated, please contact us at the email above. You also have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).